Privacy Policy

Privacy Policy 

This Privacy Policy describes how sobercoachashman.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

WHO ARE WE?

We are sobercoachashman. An organisation that provides support and coaching to people who want to change their relationship with alcohol. Sobercoachashman is run by Darren Ashman, who is the sole proprietor of the business.

WHAT THIS POLICY COVERS.

This policy covers information and data that you provide to us either by completing online forms on our web site or booking system, or given verbally to us during any subsequent conversations and consultations.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at darren@sobercoachashman or darrenashman@gmail.com.

COLLECTING PERSONAL INFO.

When you visit the Site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what personal Information we collect and why.

1. Device information

2. Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimise our site

3. Source of collection: Collected automatically when you access our site using cookies,- and log files.

4. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

5. Customer support information - purpose of collection: to provide customer support.
   

CONFIDENTIALITY

We keep notes for clients who engage in free consultations and 1:1 work. All of these notes are kept electronically and stored on a secure platform using complex passwords. We do not share these notes with anyone.

 We have a policy of retaining these records for 2 years from the date of the last consultation after which they are automatically destroyed.

 If you have any concerns about confidentiality please contact us darren@sobercoachashman.com

SHARING PERSONAL INFO.

We share your personal information with service providers to help us provide our services and fulfil our obligations with you, as described above.

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

USING PERSONAL INFO

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

1. Your consent;

2. The performance of the contract between you and the site;

3. Compliance with our legal obligations;

4. To protect your vital interests;

5. To perform a task carried out in the public interest;

6. For our legitimate interests, which do not override your fundamental rights and freedoms.
   
   

RETENTION

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:
1.  Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
2. Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.